Policies, T's&C's and Accessibility Statement 

At Positive Behaviour Specialists, we are committed to protecting your privacy in line with the UK General Data Protection Regulation (UK GDPR).

1. What Information We Collect
   We may collect personal information such as your name, email address, phone number, and payment details when you engage with our services. We also collect data regarding your engagement with our website, including cookies.

2. How We Use Your Information
   We use your personal data to provide our services, manage bookings, process payments, and communicate with you about your services. We may also use your data to improve our services and for marketing purposes if you opt-in.

3. Data Sharing
   We do not share your data with third parties except when required by law or necessary to fulfil our services (e.g., payment processing). We will not sell your data to third parties.

4. Your Rights
   You have the right to access, amend, or delete your personal data at any time. To do so, please contact us at [insert email]. You may also opt-out of marketing communications by following the unsubscribe link in any email.

5. Data Security
   We take appropriate measures to ensure your personal data is secure, both online and offline.

Welcome to Positive Behaviour Specialists. By accessing or using our services, you agree to be bound by the following terms and conditions. If you do not agree with these terms, please do not use our services.

1. Services
   We offer PBS supervision, functional behaviour assessments, staff training, and other related services. All services provided are based on our professional expertise and are tailored to meet the needs of each client.

2. Booking and Payment
   Service bookings must be confirmed in writing and paid in advance unless otherwise agreed. Payments can be made via bank transfer or credit card. All prices quoted are exclusive of VAT unless specified.

3. Cancellation Policy
   Clients may cancel or reschedule services up to 48 hours in advance. Cancellations made less than 48 hours before the scheduled service will be charged in full.

4. Liability
   We are not responsible for any damages, direct or indirect, arising from the use or inability to use our services. This does not affect your statutory rights.

5. Changes to Terms
   We reserve the right to change these terms and conditions at any time. Any changes will be communicated through our website or email.

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Positive Behaviour Specialists is committed to providing an accessible website and services for all users, including those with disabilities.

1. Website Accessibility
   We strive to meet the requirements of the Equality Act 2010 by ensuring our website is accessible to users with disabilities. We regularly test our site to comply with recognised accessibility standards.

2. Alternative Formats
   If you require any of our information or documents in alternative formats, such as large print, braille, or audio, please contact us at [insert email], and we will make every effort to accommodate your request.